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Customer Reviews

The following reviews have been submitted by past guests and reflect their genuine feedback. From time to time, we may fall short in our pursuit of 100% guest satisfaction, but we hope that our pro-active approach in dealing with customer feedback demonstrates our continuing drive to improve our guest experience.

4.0

15.06.2009

Alexandre, Pompey

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
C'était super, les chambres sont parfaites!!! Bonne continuation et à bientôt!
Response:
Super! Quel plaisir de recevoir un commentaire si positif! A très bientôt. Louis Sohl Directeur Général
4.0

09.06.2009

Rob, Gouda

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
Your hotel is OK, the city was horrible.
Response:
Geachte heer, Toch hoop ik dat u gauw terug komt. Zelf ben ik van Maastricht en ken Luik alheel lang. De stad is echt de moeite waard! Louis Sohl General Manager
4.0

01.06.2009

justin, coventry

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
after a long motorbike ride from germany the staff and comfort of hotel was a dream reccomend it to anyone.
Response:
Oh thanks very much! Louis Sohl General Manager
4.0

01.06.2009

elisabeth, bruxelles

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
Response:
Dank u wel voor het invullen van ons formulier! Blij dat u zo tevreden bent! Louis Sohl General Manager.
4.0

27.05.2009

Stephen, London

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
Breakfast was efficient if a little bland. Overall the package represented excellent value for money. Stephen Blurton
Response:
Nice to see you were so happy! I will improve on breakfast! Louis Sohl General Manager
4.0

25.05.2009

Hway, Voorschoten

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
Response:
Dank u wel voor het invullen van het formulier! Blij dat u zo tevreden was! Louis Sohl General Manager
4.0

22.05.2009

Vincent, Sprimont

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
Response:
Monsieur Dubois, Merci pour votre commentaire si positif! A bientôt. Louis Sohl Directeur Général
4.0

12.05.2009

Fabrizio, Udine

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
Response:
Monsieur Delle Vedove, Merci pour avoir répondu à notre enquête. J’apprécie vos commentaires, cela nous permet d’améliorer nos services. Bien à vous, Louis Sohl Directeur Général
3.0

11.05.2009

Didier, Rombach

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
trop de bruit
Response:
Monsieur, Veuillez m'excuser pour le bruit. L'hôtel est situé au centre de la ville mais nous avons également des chambres donnant sur notre magnifique jardin qui sont très calmes. Lors de votre prochain séjour, envoyez-moi un e-mail et je m'occuperais personnelement de votre réservation. Bien à vous, Louis Sohl Directeur Général
5.0

05.05.2009

Danielle, Ramsgate

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
We have enjoyed our stay - and intend to come back again, Yours sincerely, Mrs D. Reiser
Response:
It is always nice to get these kind of comment cards! See you soon! Louis Sohl General Manager